Cellcom Communications

Corporate Sales Support Coordinator - Newmarket

Newmarket, Ontario

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Founded in 1985, Cellcom Communications, a Bell authorized dealer, stands out for its leadership and strong growth. Cellcom Communications is not only about retail and business sales but also a dedicated and passionate team!

We are currently looking for a Corporate Sales Support Coordinator to join our team.

WHAT WE OFFER

Salary: $21-23 per hour
Full-time position (40 hours/week, Monday to Friday – 100% on-site)
3 weeks of vacation (6%)
Comprehensive insurance plan including health and dental coverage
One high-end device per year at employee price
Access to exclusive employee products and services
Casual dress code
Opportunities for career advancement
Employee discounts and referral bonuses for successful hires

YOUR ROLE

As a Corporate Sales Support Coordinator, you will provide both support and customer service within the corporate sales department. Your responsibilities will include:

Receive and manage customer requests (calls, emails, in person).

Validate customer order forms and ensure compliance with sales conditions.

Ensure compliance with delivery deadlines – confirm to customers the approval of the order form and the delivery date.

Ensure the preparation and assembly of orders (eg. Activation of devices).

Ensure the preparation of sales contracts and proceed with the payment.

Organize reminders and follow-ups in a structure manner (eg. Confirmation of supplier/customer order, delivery, etc.) and resolve certain customer problems if necessary.

Complete and update the customer database – Including, among others, customer information (potential/current), submissions, orders.

Maintain files containing sales data.

Contribute to the analysis of trends/opportunities and make recommendations.

Participate to business development events (eg. Deployment).

All other tasks to support the Corporate Sales department.

YOUR PROFILE

Relevant experience in sales support/coordination, customer service, call center, database management, or other related experience
Experience in the telecommunications industry is an asset
College-level education in administration or business management is an asset
Proficiency in Microsoft Office 365 and comfort with technology
Fluency English, both written and spoken, as you will interact with clients in Quebec and Ontario
Key skills: customer-oriented, problem-solving ability, strong interpersonal and communication skills, organizational skills, attention to detail, and rigor

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